Terms of service

Last Updated: June 2026

Welcome to Kenosis Homes. These Terms of Service govern your use of our website and the purchase of products from us. By accessing, browsing, or using this website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please refrain from using our website.

1. About Us

Kenosis Homes is an online retailer offering bathroom accessories, fittings, home improvement products, and related items through its website.

2. Acceptance of Terms

By using this website, creating an account, placing an order, or otherwise interacting with our services, you acknowledge that you have read, understood, and agreed to these Terms of Service, our Privacy Policy, Shipping Policy, and Refund Policy.

3. Eligibility

To use this website and place orders, you must:

Provide accurate and complete information when making purchases.
Comply with all applicable laws and regulations.

4. Products & Pricing

We strive to display product descriptions, specifications, images, and pricing accurately.
Product images are for illustrative purposes only and may vary slightly due to lighting, screen settings, or manufacturing updates.
Prices are listed in Indian Rupees (INR) unless otherwise specified.
We reserve the right to modify product prices, specifications, or availability without prior notice.

5. Order Acceptance

Placing an order does not guarantee acceptance.
We reserve the right to refuse, cancel, or limit any order at our sole discretion.
Orders may be cancelled due to product unavailability, pricing errors, suspected fraud, or other legitimate business reasons.
If payment has already been received for a cancelled order, an appropriate refund will be issued.

6. Payments

We accept payment methods displayed during checkout.

By making a purchase, you represent and warrant that:

You are authorized to use the selected payment method.
All payment information provided is accurate and complete.

We reserve the right to refuse or cancel transactions that appear fraudulent or unauthorized.

7. Shipping & Delivery

Shipping and delivery are governed by our Shipping Policy.

While we aim to meet estimated delivery timelines, delays may occur due to courier operations, weather conditions, public holidays, or other circumstances beyond our control.

Kenosis Homes shall not be liable for delays caused by third-party shipping providers.

8. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by our Refund Policy.

Customers should review the Refund Policy before making a purchase.

9. Product Installation & Usage

Customers are responsible for ensuring proper installation of purchased products.
We recommend installation by qualified professionals where applicable.
Kenosis Homes is not responsible for damages resulting from improper installation, misuse, modification, negligence, or unauthorized repairs.

10. Intellectual Property

All content on this website, including but not limited to:

Logos
Product images
Graphics
Text
Website design
Icons
Videos
Trademarks

is the property of Kenosis Homes or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. User Conduct

You agree not to:

Use the website for unlawful purposes.
Interfere with the security or functionality of the website.
Upload malicious code, viruses, or harmful software.
Attempt unauthorized access to systems, servers, or accounts.
Engage in fraudulent or deceptive activities.

12. Limitation of Liability

To the fullest extent permitted by law:

Kenosis Homes shall not be liable for indirect, incidental, special, punitive, or consequential damages.
Our total liability arising from any claim relating to a product or order shall not exceed the amount paid for that product.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

13. Disclaimer

The website and products are provided on an "as is" and "as available" basis.

While we make reasonable efforts to ensure accuracy, we do not guarantee that:

The website will always be uninterrupted or error-free.
Product descriptions are completely free from inaccuracies.
All information on the website will remain current at all times.

14. Third-Party Services

Our website may contain links to third-party websites, payment gateways, or service providers.

We are not responsible for the content, policies, or practices of third-party services and encourage users to review their terms independently.

15. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Force Majeure

Kenosis Homes shall not be held responsible for delays or failure to perform obligations due to events beyond reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Government restrictions
Strikes
Pandemic-related disruptions
Transportation interruptions
Internet or communication failures

17. Changes to Terms

We reserve the right to update, modify, or replace these Terms of Service at any time.

Any changes will become effective immediately upon publication on this website. Continued use of the website after such updates constitutes acceptance of the revised Terms.

18. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website or purchase of products shall be subject to the exclusive jurisdiction of the courts located in India.